WRAP IT UP!!!!!!!

That was the exact email I got tonight while I was on one of my last calls. It was a 20 minute call and honestly, could have been done in 10 if I wasn't so anal about making sure I give the right amount for a credit. The lady, Rosa, that I was on the phone with started talking about everything and asking me if I live on a farm and all kinds of stuff. It has to be a 2 way dialog so I took the bait and all the while I was still working on her credit. We talked about all kinds of stuff and at the 20 minute mark, I got an email from my supervisor saying to wrap it up with 64 exclamation points. I'm thinking I will be in trouble tomorrow and I won't be surprised at all. They are firing people left and right and since my quality isn't there, this phone call could be the death of me at T-Mobile. Let us pray....